Canadian Symposium
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Canada 2017
September 26 - 27
Toronto, ON
our theme this year
Digital Innovation
The Women in Payments® Symposium program includes keynote presentations, executive panel discussions, and breakout sessions that provide powerful and relevant content in the rapidly changing fields of consumer payments, commercial payments and leadership.
Keynote Presentations
Women industry leaders share their knowledge and expertise.
Executive Panel Discussion
Prominent industry executives engage in conversation with symposium delegates.
Breakout Sessions
Concurrent sessions with industry experts explore the issues and challenges facing the payment industry today.
September 26, 2017
Awards Dinner
6:00 - 7:00pm
Jo Canning - CHAIR of Awards Committee
Senior Consultant
EMA Partners International
8:30 - 9:00pm
Alice Thomas
Chief Digital Technology Officer
Sun Life Financial
9:00 - 9:10pm
Kristy Duncan
Founder & CEO
Women in Payments
September 27, 2017
8:15 - 8:45am
Kristy Duncan
Founder & CEO
Women in Payments
8:45 - 9:30am
Dr. Roberta Bondar
The Roberta Bondar Foundation
9:30 - 10:30am
Gayemarie Brown
CEO & Founder
Wintam Place Consulting
Suzan Denoncourt
Managing Director
Ingenico Group Canada
Sarah Friar
Debbie Gamble
VP Digital Product & Platform Development
Fanny Wong
Senior Director, R&D Program Management
Samsung Research of America
10:30 - 11:00am
11:00 - 11:45am
Payment Apps & Customer Experience
Breakout Session #1
Fossil or Future? Will Consumers Adopt Your Innovation
The innovation warehouses of the world are filled with ideas that looked like winners, but died for lack of consumer support. With digital payment technologies, consumer adoption is a very challenging kind of “last mile.” This session will explore ways to improve your odds of success with consumers from the early stages of innovation to overcoming barriers to adoption.
Susan Abbott
Abbott Research & Consulting
Technology & Infrastructure
Breakout Session #1
Payments Modernization: How Global Learnings can Inform Canada’s Path Forward
Michel Jacobs
Global Sales Head, Head of Digital and Payments Product Management
Carolyn Burke
Head. Regulatory, Compliance and International
George Evers
Immediate Payments Services Director
Dr. Brad Pragnell
Consultant, Modernization
Payments Canada
Breakout Session #1
Rejection, Failure, and the Fear of It All
The thesis of this presentation is that often we let the fear of failure, rejection or loss get in the way of our desires and dreams. However, it is through failure, rejection and loss that we truly learn about ourselves and what we are truly capable of. By failing we learn, we do not learn from winning, we need to lose, get fired, not get that "dream job" be broken up with, all these things mould our character and make us who we are and who we are meant to be. Learn to embrace that fear!
Sharlene McDevitt
Vice President, Treasury & Security Services
J.P. Morgan Chase Bank N.A.
11:45am - 12:45pm
Marjan Delatinne
Sales Director, Europe
Katherine Roos
Executive Director, Imagination Catalyst
OCAD University
Lisa Shields
1:45 - 2:30pm
Vanessa Iarocci
Executive Director
Institute for Gender and the Economy at the Rotman School of Management
Michael Bach
Founder and CEO
Canadian Centre for Diversity and Inclusion
Sue Hutchison
Group Head, Global Payments Solutions, Treasury
Hilani Kerr
Head of North America Large Corporate Transaction Services
Bank of America Merrill Lynch
Rania Llewellyn
Senior Vice President, Global Transaction Banking, Products & Services
2:30 - 3:00pm
3:00 - 3:45pm
Payment Apps & Customer Experience
Breakout Session #2
Payments in the Digital Age: A Global View of Trends and Implications
This session will draw on the expertise of three women entrenched in the payments industry, but from many different perspectives. Join us as we discuss emerging trends shaping commerce today, the diverse preferences for mobile payments among digital consumers, and case studies of the latest hits and misses across the globe.
Elizabeth Duke
VP Business Development
Carta Worldwide
Lily Harder
Vice President of Research
Helena Tigert
Head of Consumer Products
Technology & Infrastructure
Breakout Session #2
Digital Assets: Bridging the Liquidity Gap for Cross-Border Payments
Marjan will discuss how distributed financial technology, specifically the interledger protocol and XRP as a digital asset, is enabling banks to offer innovative products and services to their customers while removing friction from cross border payments. Join Marjan to learn more about how financial institutions are leveraging interledger protocol to innovate, reduce costs, and improve customer service across the board.
Marjan Delatinne
Sales Director, Europe
Breakout Session #2
Confidence Recipes for Women Leaders
Research shows that confidence is a better predictor of leadership success than knowledge. Women typically display lower self-esteem and less self-confidence than men. For women to “make it big” in their field they need to close the confidence gap, however confident women are often viewed negatively and labeled overly assertive. What are the ingredients for projecting yourself positively in the work place? Join this interactive session and learn the recipe for success.
Ruxandra Aldea
Senior Vice-President, Temenos Canada – Sales & Account Management
Krista Tedder
Payments Consultant
3:45 - 4:30pm
Payment Apps & Customer Experience
Breakout Session #3
The Digital First Generation- How Millennials are Driving the Digital Payments Agenda
Demographics are shifting in Canada; baby boomers are retiring and millennials are playing an increasingly prominent role in the Canadian economy. As the first generation to come up in the digital age, millennials are driving changes in consumer behaviours, forcing banks to rethink traditional products and operating models. Millennials are driving demand for seamless, personalized experiences, reshaping the payments landscape and forcing payments to evolve. Considerations around mobile/online versus POS channels, card versus digital payments, speed versus security, and traditional providers versus new players, are driving innovation across the payments ecosystem. This session will explore the latest payment trends driven by demand by two generations utilizing payments in new ways.
Sue Hutchison
Group Head, Global Payments Solutions, Treasury
Sharon Haward-Laird
Head, North American Treasury & Payment Solutions
BMO Financial Group
Mia Huntington
Senior Vice President and General Manager
Kerri-Ann Santaguida
Vice-President and General Manager, Merchant Services
American Express Canada
Cara O’nions
Director of Marketing and Customer Insight
Technology & Infrastructure
Breakout Session #3
Leveraging Leading Technologies in the Payments Space: Harnessing the Power of Big Data, Robotics, Chatbots, and AI
Faced with unprecedented levels of disruption due to emerging technologies, CEOs of global financial institutions are being pushed to release capital from traditional operations to fund required innovation. Leveraging our global experience, in this session EY will explore the use of automation (robotic process automation, machine learning, chatbots, AI) to improve the accuracy, efficiency, compliance and reliability in responsible and secure processes for the payment function. At the same time, we’ll discuss how these tools allow us to take the robot out of the human – and free them to do the jobs we originally hired them to do.
Kimberly Connors
Partner and Canadian IT Advisory Leader
Breakout Session #3
Getting Strategic about Your Career with WIP Award Winners
A moderated panel discussion featuring former Women in Payments® Award recipients, specifically senior and executive leaders. The focus of this conversation will be to excavate anecdotes, advice and strategies for and from women in the payments ecosystem who hold and aspire to positions of senior leadership. The goal in curating a diverse panel of female leaders within payments is to ensure a variety of perspectives on the development and achievement of success, as well as to demonstrate a diversity of profiles for female leadership.
Linda Kirkland
Executive Search Consultant
EMA Partners
Bhavna Kaushal
VP, Partnerships & Payment Strategy
Berkeley Payment Solutions
Wendy MacKinnon Keith
CEO & Founder
Digital Retail Apps
Gayle Murdoch
Senior Director, New Business Initiatives
4:30 - 5:15pm
Barbara Mason
Group Head and Chief Human Resources Officer
5:15 - 5:30pm
Kristy Duncan
Founder & CEO
Women in Payments
5:30 - 7:30pm
Our sponsors
Awards Dinner Cocktail
Closing Cocktail
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